OneTap Pricing

Our plans are annual subscriptions. We don't believe in contracts - you can cancel at any time from your dashboard.

Non product defect? We’re friendly 🙂, we can refund subscription purchases up to 10 days after purchase for any reason.

Product defect? If you experienced a critical bug that impacted your check-ins, email us at [email protected] and we will happily refund your subscription up to 30 days from purchase.

We accept any credit or debit card with Mastercard, Visa, Discover Network, American Express. We can send you an email invoice for ACH, check, or wire transfer. Email us at [email protected] or use the website chat.

When you upgrade mid-cycle, you'll be charged a prorated amount for the remainder of your current billing period. The upgrade takes effect immediately, and you get instant access to all new features.

We only offer annual plans at this time. Annual plans provide the best value and help us maintain affordable pricing while investing in product improvements.

Profiles are unique records of visitors, like contacts in an address book. Profiles can be used to represent Students, Members, Employees, Guests, Customers, any person who visits

Yes! We offer a 30% early bird discount for new customers during our launch period. Enterprise customers can contact us for custom pricing. We also occasionally run promotional campaigns - follow us on social media to stay updated.

Your plan's profile limit counts your current active profiles and not the total ever created. So if you have a 200-profile plan and currently have 100 profiles, you have 100 slots available. If you delete 50 profiles, your available count goes back up to 150 immediately. You can freely delete and recreate profiles within your limit.

Yes. All data is encrypted in transit using HTTPS/TLS 1.2+1.3 and at rest using AES-256 encryption. We also use Cloudflare's WAF and DDoS protection to keep your data safe at every layer.

You own your data. As a paid software product, we do not sell, share, or monetize your data in any way. Only your team and authorized OneTap systems can access it, and you can request full deletion at any time by emailing [email protected].

Our team is typically available from 11 AM - 4 PM US Eastern Time. You can talk to us using our website chat, click the chat icon on the bottom right corner.

Once you upgrade, head to your dashboard and: (1) Create a list for your event or location, (2) Add profiles — manually, via Excel import, or via a registration form, (3) Download the OneTap iOS app on your iPhone or iPad, (4) Start checking people in. The whole setup takes under 10 minutes.